Davis-Standard Invests in Global Service Capabilities to Bolster Customer Service
- Published: January 09, 2024
Davis-Standard has expanded its service and support capabilities focused on delivering better line efficiency and lower operating costs to its customers. The company’s investments in one global service team, critical spare parts inventory, new service products and advanced digital infrastructure are to address customers’ need for speed, uptime, flexibility, cost savings and quality. These enhanced capabilities are designed to support all equipment manufactured by Davis-Standard and its subsidiaries, including Maillefer.
Giovanni Spitale, CEO of Davis-Standard, said, “Davis-Standard’s commitment extends far beyond the initial equipment sale – it’s about building enduring partnerships that empower our customers to thrive, and we firmly believe the strategic investments in our people, technologies, and operations will provide an immediate impact to our customers.”
Davis-Standard’s investment spans into four core areas. First, an expanded network of expert service technicians to ensure localized support for customers. For US-based customers, the goal is to have a Davis-Standard certified technician within a three-hour radius of customer sites, ensuring faster resolution of customer issues. Second, the company stocks 1,000-plus critical spare parts in its VIP program for its customers. This ensures a 24-hour part availability from a trusted source with predictable costs.
Third, to minimize unplanned downtime and increase line performance and throughput, Davis-Standard has flexible preventative maintenance programs customers can choose from, including rebuild and repair programs. Lastly, the company has significantly invested in a Service Cloud, advanced data analytics, and remote monitoring/IOT capabilities. Coupled with the digital transformation, the increase in sustaining innovations, such as product upgrades, ensures the complete life cycle of the equipment is optimized.
“Our customer-centric approach drives everything we do. We’ve restructured internally and expanded our service offerings to ensure unparalleled operational excellence for our customers. Buying equipment from us means a lifelong partnership geared towards enhancing customers’ line efficiency at a competitive total cost of ownership and fostering future innovations.” said Zachery Ament, Global Service President.
Zach added, “Our vision is to be your preferred service and support partner providing a premium customer experience, regardless of which Davis-Standard, Maillefer, or sub-brand piece of equipment you purchased from us, dating back 30+ years. If a customer needs more performance, speed, flexibility, or cost savings from their existing equipment, we have a solution. We know our equipment better and can help.”
