New DVD Set From Steve Coscia Improves Customer Service

Published: August 30, 2007, By pffc-online.com

PRESS RELEASE

A new DVD set to help printing industry professionals learn to differentiate themselves from the competiton includes two titles: "World Class Service" and "Customer Service Stress Relief," both created by Steve Coscia, customer service expert and author. Using anecdotes, research data, and practical experience, Coscia educates and informs in a fun and lively format. He also provides 30 min. of line and in-person telephone consulting. See coscia.com.