New, Expanded Customer Offerings Support Rapid Digital Corrugated Transformation with EFI Nozomi Single-Pass Printers
- Published: November 11, 2020
In response to increased volumes of direct-to-board UV LED inkjet digital production on the award-winning EFI™ Nozomi C18000 corrugated printing platform, Electronics For Imaging, Inc. has significantly enhanced its Nozomi Digital Solutions Program of professional services for the Americas.
EFI’s corrugated inkjet training and support capabilities for the Americas are now based out of the company’s Londonderry, New Hampshire, Customer Experience Center. The new capabilities are reportedly integrated in an enhanced program of professional services launching along with the company’s second-generation single-pass corrugated solution, the Nozomi C18000 Plus printer.
EFI is strengthening its Digital Solutions Program, which will reportedly provide improved remote support, including the use of augmented reality, to deliver faster, effective service that can lead to maximum uptime and productivity.
Increased remote support capabilities and an emphasis on enhancing support staff skills could lead to faster resolutions for issues and reduced machine downtime. New remote solutions for EFI Nozomi users reportedly include innovative data and intelligence offerings centered around the EFI IQ™ cloud platform integrated with Nozomi printers’ EFI Fiery® digital front ends (DFEs).
The expanded Nozomi Digital Solutions Program reportedly includes more resources for on-site application support and proactive, preventive maintenance. These enhancements could deliver more personal attention, coaching and mentoring, and customized maintenance plans customers have requested to take their corrugated businesses into the future.
EFI is also adding more parts and technical resource capabilities for the Nozomi product line and for EFI’s extensive range of display graphics production printers.
The printer installation is scheduled to take place in the first quarter of 2021. Prior to the Nozomi printer installation in New Hampshire, EFI is also unveiling an online digital viewing experience of the new EFI Nozomi C18000 Plus printer at the upcoming EFI Engage virtual event, scheduled for January 25 through February 5, 2021.
For more information, visit https://www.efi.com.
