Sun Chemical Launches On-Line Customer Platform

Published: September 18, 2015

PARSIPPANY, NJ | Sun Chemical has launched an online support platform designated SunSupportOnline.com to show its commitment to US customers and further enhance their customer service experience.

Said to feature an easy-to-navigate user interface, the new on-line platform offers a variety of benefits to existing customers including the ability to view order history, re-order products from a personalized product catalog, and check the shipment status of open orders.

“Increasingly customers want to interact via the web to improve productivity—either to check their order history, track a shipment, or reorder common products,” says Penny Holland, VP of marketing, North American Inks, Sun Chemical. “They just need a quick, on-line solution to answer their questions and support their needs. Our SunSupportOnline.com platform can meet their needs and enhance their experience with Sun Chemical. It is yet another way we are working for our customers.”

Sun is a producer of printing inks and pigments and a leading provider of materials to packaging, publication, coatings, plastics, cosmetics, and other industrial markets. With annual sales of more than $3.5 billion, the company has more than 8,000 employees supporting customers around the world.

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