KBA Customer Satisfaction at All-Time High

Published: March 27, 2006, By pffc-online.com

PRESS RELEASE

WILLISTON, VT—KBA North America's customers have ranked KBA highly for satisfaction in fast and easy installation, training, service, wide choice of press models, and confidence in the company.

Jeff Oles, VP of manufacturing at Gibraltar Packaging Group says, “We researched other press manufacturers but KBA stood out from the others with its excellent reputation for well-built state-of-the-art printing technology. The press speeds and support capabilities from KBA were another key reason that became instrumental in our decision to choose KBA. Training and service are vital to the operation of our business. The servicing and remote maintenance of equipment is a vital link in maintaining and maximizing the output of equipment. We’ve had nothing but first-rate support from KBA.”

Mainline Printing's president, John Parker, notes "Because they were so responsive, efficient, and proficient in their work, it took less than a month to get our first press up and running. We learned that KBA puts their installation crews through very rigorous training before they go out on the road to start to install presses. When they installed our second press, they worked very hard, regularly putting in 12 to 14 hour days. "

Allied Printing Services' Gerry Sommers, executive VP, adds, "We did not know that KBA presses are built by a team that follows the press to the printer’s installation site. That’s very unusual and we like that approach. This helps installing the press in a minimum of time.”

For more information, visit kba-usa.com.